FAQs

What methods of payment do you accept?

Payment on this site can be made by MasterCard, Visa, Maestro, Cirrus, Switch, Delta or Solo.

We do accept cheques for telephone orders; these should be made payable to C&P Medical Trading Ltd. Goods will then be dispatched within five working days. Banker's drafts and postal orders should be made payable to C&P Medical Trading Ltd, and goods will be dispatched immediately upon receipt of these methods of payment.

To make Direct Debit, BACS or CHAPS payments into our account, please contact us for bank details. Please phone or fax to notify C&P Medical that payment has been made.

If payment is in cash, goods will be dispatched immediately upon receipt of faxed credit slip.

We also offer a credit facility upon agreement. All other orders must be pre-paid.

What if a product is not in stock?

On the occasion that a product is not in stock, we will notify you. If desired we can then set up a back order so that the product will be dispatched to you straight away as soon as it becomes available, providing full payment has been made.

What are your opening times?

Our office in Melksham, Wiltshire is open 9am – 5.30pm Monday to Friday. We operate an answer machine outside office hours.

Do your prices include VAT?

No, the prices displayed on the site are exclusive of VAT. VAT will be added to your order and carriage charge at checkout.

What are your delivery charges?

See our delivery page for details.

What is your returns policy?

Goods can only be returned to us with our consent. Please contact us with any concerns you have and we will arrange for the goods to be returned to us if appropriate. A credit note will be issued for any items returned or for any overpayments, which can be redeemed against your next order with C&P Medical Trading Ltd.

Do you provide free samples?

Yes, for certain products at our discretion. Please contact us with any enquiries.